Privacy Policy for RapidClawAgent

Effective Date: March 22, 2026
Last Updated: March 22, 2026

1. Introduction

Welcome to RapidClawAgent ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rapidclawagent.com (the "Site") or use our services.

By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

2. Information We Collect

2.1 Personal Information You Provide

When you interact with our Site, we may collect the following personal information:

• Name: Your first and last name when you fill out our contact form
• Email Address: Your email address for communication and service delivery
• Language Preference: Your preferred language (English or Spanish) for personalized communications
• VPS Provider Information: Technical details about your Virtual Private Server setup (optional, provided during installation)
• Installation Status: Whether you have successfully completed the OpenClaw installation on your server

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information, including:

• Log Data: IP address, browser type, operating system, access times, and pages viewed
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience (see Section 8 for details)

2.3 Information from Third Parties

We use GoHighLevel (our CRM provider) to manage customer relationships. When you interact with our support chat widget or receive emails from us, GoHighLevel may collect additional information such as conversation history and engagement metrics.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• To provide, operate, and maintain our services
• To send you the installation guide and setup instructions
• To provide technical support and respond to your inquiries
• To send you onboarding emails (Welcome, Day 3, Day 7, Day 14)

3.2 Communication

• To communicate with you about our services, updates, and promotional offers (you can opt-out at any time)
• To respond to your comments, questions, and requests
• To provide customer support via our chat widget or email

3.3 Improvement and Analytics

• To understand how users interact with our Site and services
• To improve our Site functionality and user experience
• To develop new features and services

3.4 Legal Compliance

• To comply with applicable laws, regulations, and legal processes
• To protect our rights, privacy, safety, or property, and that of our users

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our Site and providing our services:

• GoHighLevel: Our CRM and email automation platform. They process your contact information, conversation history, and engagement data on our behalf. View GoHighLevel's Privacy Policy
• Vercel: Our website hosting provider. They may log technical information such as IP addresses and request data. View Vercel's Privacy Policy
• Cloudflare: Our DNS and security provider. View Cloudflare's Privacy Policy

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site before your information is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Contact Information: Retained until you request deletion or unsubscribe from our communications
• Installation Data: Retained for up to 2 years for support and analytics purposes
• Chat Conversations: Retained in GoHighLevel for up to 3 years for quality assurance and training purposes

6. Your Rights Under GDPR (European Users)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

6.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal information.

6.3 Right to Erasure ("Right to be Forgotten")

You have the right to request that we delete your personal information, subject to certain legal exceptions.

6.4 Right to Restrict Processing

You have the right to request that we limit the processing of your personal information in certain circumstances.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

6.6 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes.

6.7 Right to Withdraw Consent

If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at: privacy@rapidclawagent.com

We will respond to your request within 30 days as required by GDPR.

7. Your Rights Under CCPA (California Users)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

7.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you.

7.2 Right to Delete

You have the right to request that we delete your personal information, subject to certain exceptions.

7.3 Right to Opt-Out

You have the right to opt-out of the sale of your personal information. We do not sell your personal information.

7.4 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your CCPA rights.

To exercise any of these rights, please contact us at: privacy@rapidclawagent.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site.

8.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Site to function properly (e.g., session management)
• Analytics Cookies: Help us understand how visitors use our Site (e.g., page views, bounce rates)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (if applicable)

8.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

For more information on managing cookies, visit: www.allaboutcookies.org

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL
• Access Controls: Only authorized personnel have access to personal information
• Secure Hosting: Our Site is hosted on Vercel and protected by Cloudflare's security infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.

If you believe we have collected information from a child under 18, please contact us at privacy@rapidclawagent.com.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including:

• Standard Contractual Clauses: We use European Commission-approved Standard Contractual Clauses (SCCs) when transferring data outside the EEA
• Data Processing Agreements: We require all third-party service providers to sign Data Processing Agreements (DPAs) that comply with GDPR

12. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page with a new "Last Updated" date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our Site

Your continued use of our Site or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@rapidclawagent.com
Website: https://rapidclawagent.com

Data Protection Officer (DPO): Angel Golindano
Response Time: We will respond to all inquiries within 30 days.

15. Dispute Resolution

If you have a complaint about how we handle your personal information, please contact us first at privacy@rapidclawagent.com. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your personal information.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority:

• EU Users: List of EU Data Protection Authorities
• UK Users: Information Commissioner's Office (ICO)
• California Users: California Attorney General

By using RapidClawAgent, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.